We always aim to provide the best service. However, on rare occasions a customer may not be completely satisfied. If that's you, we want to hear about it so we can put things right as quickly as possible.
As soon as possible after your work is completed, please inspect it to make sure everything has been carried out in line with your contract and to the high standard we aim for.
Please contact us straight away with any concerns, by phone, email or in writing. If writing, please get proof of posting.
In the unlikely event we can't resolve your complaint through our own procedure, and we both agree a "deadlock" has been reached, you can escalate it.
As a Which? Trusted Trader, we have access to an Alternative Dispute Resolution (ADR) service for domestic installation, service, repair and maintenance contracts. You can refer your complaint to Which? Trusted Traders' Alternative Dispute Resolution by calling 02922 670 040. They can explain whether you're eligible.
More information: How to make a complaint (Which? Trusted Traders).
This procedure doesn't affect your statutory rights.
